ALL-RITE SHIPPING & RETURNS

Warranty: All-Rite offers no warranty, expressed or implied regarding the suitability of any product for specific applications. Our liability is for product replacement only when defective. Warranty does not include labor or any additional expenses that may occur through use, proper or improper, or application before damage is discovered. Products not manufactured by All-Rite are subject to these same conditions.

Once a product has been installed, dissasembled or modified, All-Rite bears no responsibility for the cost of replacement or repair.

Sales Terms: All orders must be PREPAID, unless prior arrangements are made with management.  Sales tax will be charged in California and Georgia for those customers who do not provide a sales tax exemption certificate.

Prices: Prices are subject to change without notice.

Local Phone Numbers: Please call our customer service center with any questions at (831) 636-9566 or email us at sales@all-rite.com

Will Call Orders: For insurance reasons we no longer accept cash payments at our offices. We accept Visa/Mastercard payments or Certified Funds. Orders must be picked up between 9:00 am and 4:00 pm Monday-Friday. The shop is closed from noon until 1:00 pm. A time for pickup should be specified when the order is placed.  Call to confirm order is ready prior to picking up.

Placing an Order: When placing an order visit our website at www.all-rite.com or call 831-636-9566 for any locations. Orders will be shipped from the All-Rite plant closest to you based on part availability. Order questions, freight information and procedure questions will also be gladly answered at the above number or via email at sales@all-rite.com.

Return Policy: Returns may be accepted on stock items only and must be pre-authorized. Returns will be subject to a 20% restocking fee plus applicable packaging and shipping charges. Non-stock, cut length  and custom manufactured items are NOT returnable. Returns must be authorized within 14 days or they will not be accepted.  Once a custom product or cut length product has been ordered, it cannot be cancelled or refunded.

Freight Policy: All orders will be shipped UPS whenever possible. All orders will be charged shipping/handling and crating/packaging. Shipments made by common carrier will be quoted and must be pre-paid when the order is placed.  The carrier used will be at our discretion, although we will try to accommodate special requests.

How to Receive a Shipment: Inspect the packaging for any obvious damage and make sure the piece count on the bill of lading matches the pieces received. If concealed damage is suspected on any shipment, those cartons or crates should be opened in the presence of the driver. Shortages and/or damages MUST be noted in writing on the delivery receipt before signing for the shipment. Have the driver sign the freight bill acknowledging shortage or damage.  Replacement orders must be prepaid including crating and shipping/handling.

Freight Claims: Claims for any lost or damaged goods on customer arranged freight pick ups (not prepaid on invoice) must be made directly with the carrier.  On ALL ORDERS,  All-Rite's responsibility ends when the goods have been accepted by a public carrier.

How to File a Claim: Whenever possible all damages or shortages should be noted on the delivery receipt. Any and all damaged freight, including packaging, should be retained until a physical inspection can be completed by the carrier, unless instructed to do otherwise by the carrier. Notify the carrier within 48 hours. If warranted a written claim must also be filed. The carrier is required by law to respond to a claim within 30 days and must reach a final disposition of the claim within 120 days.

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