All-Rite Shipping & Returns
Warranty: All-Rite offers no warranty, expressed or implied regarding the suitability of any product for specific applications. Our liability is for product replacement only when defective. Warranty does not include labor or any additional expenses that may occur through use, proper or improper, or application before damage is discovered. Products not manufactured by All-Rite are subject to these same conditions.
Once a product has been installed, All-Rite bears no responsibility for the cost of replacement or repair.
Sales Terms: All orders are COD, unless prior arrangements are made with management. All drop shipped product will be prepaid for those customers on COD terms. Sales tax will be charged in California and Georgia for those customers who do not provide a sales tax exemption certificate.
Prices: Prices are subject to change without notice.
Local Phone Numbers: Please call our customer service center with any questions, orders or problems at (831) 636-9566 or fax us at (831) 636-9464.
Will Call Orders: For insurance reasons we no longer accept cash payments at our offices. We accept check or Visa/Mastercard payments. Orders must be picked up between 8:00 am and 5:00 pm Monday-Friday. The shop is closed from noon until 1:00 pm. A time for pickup should be specified when the order is placed.
Placing an Order: When placing an order use our TOLL FREE number (800) 642-9988 for any location. Orders will be shipped from the All-Rite plant closest to you. Service questions, freight information and procedure questions will also be gladly answered at the above number.
Return Policy: Returns will be accepted on stock items only and must be pre-authorized. Returns will be subject to a 15% restocking fee plus applicable packaging and shipping charges. Non-stock and custom manufactured items are not returnable. Returns must be authorized within 30 days or they will not be accepted.
Freight Policy: All orders will be shipped UPS whenever possible. All orders will be crated/packaged in accordance with the crating price schedule. Shipments made by common carrier will be freight collect. The carrier used will be at our discretion, although we will try to accommodate special requests.
How to Receive a Shipment: Inspect the packaging for any obvious damage and make sure the piece count on the bill of lading matches the pieces received. If concealed damage is suspected on any shipment, those cartons or crates should be opened in the presence of the driver. Shortages and/or damages should be noted in writing on the delivery receipt before signing for the shipment. Have the driver sign the height bill acknowledging shortage or damage.
Freight Claims: Claims for any lost or damaged goods must be made directly with the carrier. Our responsibility ends when the goods have been accepted by a public carrier.
How to File a Claim: Whenever possible all damages or shortages should be noted on the delivery receipt. Any and all damaged freight, including packaging, should be retained until a physical inspection can be completed by the carrier, unless instructed to do otherwise by the carrier. Notify the carrier within 48 hours. If warranted a written claim must also be filed. The carrier is required by law to respond to a claim within 30 days and must reach a final disposition of the claim within 120 days.