All-Rite Custom Manufacturing Conditions
Copyright 2014 Associated RV. All Rights Reserved Terms and Conditions of Use
USE OF MATERIALS
This site is owned and operated by All-Rite. No material this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, reprinted or distributed in any way without the expressed written permission of All-Rite, except that you may download or print one copy of the materials on any single computer for your personal, noncommercial home use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of All-Rite’s copyright and may be subject to civil and/or criminal penalties.
Merchant and service availability, price and time-related information appearing on this web site are subject to change. All-Rite is not responsible for any such changes and advises you to confirm all specific terms appearing on the site before acting in reliance on such terms.
Third-party products and services represented on this site are not necessarily endorsed or recommended by All-Rite and All-Rite disclaims all responsibility regarding the performance or the use of third-party products and services.
All-Rite does not necessarily endorse or sanction the content or actions of Web sites that are linked to or from this site.
Warranty: All-Rite offers no warranty, expressed or implied regarding the suitability of any product for specific applications. Our liability is for product repair or replacement at our discretion only when defective. Warranty does not include labor, modifications, or any additional expenses that may occur through use, proper or improper, or application before damage is discovered. Products not manufactured by All-Rite are subject to these same conditions.
Once a product has been installed, All-Rite bears no responsibility for the cost of replacement or repair.
Sales Terms: We accept VISA or MASTERCARD for all sales unless prior arrangements are made with management. Sales tax will be charged in California and Georgia for those customers who do not provide a sales tax exemption certificate.
Prices: Prices are subject to change without notice.
Will Call Orders: For insurance reasons we no longer accept cash payments at our offices. We accept check or Visa/Mastercard payments. Orders must be picked up between 8:00 am and 5:00 pm Monday-Friday. The shop is closed from noon until 1:00 pm. A time for pickup should be specified when the order is placed.
Placing an Order: When placing an order by phone please call 831-636-9566 for any location. Orders will be shipped from the All-Rite plant closest to you based on part availability and/or with the shortest manufacturing time for custom products. Service questions, freight information and procedure questions will also be gladly answered at the above number.
Shipping: Most products ship within 1-2 business days. Some custom product may require additional time based on our changing workloads and/or glass suppliers. Once in production, custom product orders and cut product orders can not be cancelled. A 50% minimum charge applies to authorized cancelled custom or cut product orders.
Ordering On-line: By opening an on-line account and placing an order through our website, you are acknowledging that you completely understand that you will be responsible for any and all charges made to your account, as well as any cost of collection, including attorney’s fees and legal costs if legal action is required.
Return Policy: Returns may be accepted on stock items only and must be pre-authorized. Returns must be authorized within 30 days or they will not be accepted. Returns will be subject to a 20% restocking fee plus applicable packaging and shipping charges. Non-stock, cut products, and custom manufactured items are not returnable.
Freight Policy: All orders will be shipped standard ground Fed Ex or UPS whenever possible. All orders will be crated/packaged in accordance with the crating price schedule. Shipments made by common carrier may be pre-paid and added to the invoice or ship freight collect. The carrier used will be at our discretion, although we will try to accommodate special requests.
Receiving a Shipment: Inspect the packaging for any obvious damage and make sure the piece count on the bill of lading matches the pieces received. If concealed damage is suspected on any shipment, those cartons or crates should be opened in the presence of the driver. Shortages and/or damages should be photographed and noted in writing on the delivery receipt before signing for the shipment. Have the driver sign the freight bill acknowledging shortage or damage. Partial receipt of shipment is recommended for undamaged items and for items with damages the customer can repair at a resonable cost based on product value. Lost or refused for damage products must be re-ordered. Any credits will only be issued based on receipt of freight claim payments and customer account billings are current.
Freight Claims: Claims for any lost or damaged goods must be made directly with the carrier. Our responsibility ends when the goods have been accepted by a public carrier. Claims assistance is available for pre-paid freight with our chosen carriers.
Filing a Claim: Whenever possible all damages or shortages should be photographed and noted on the delivery receipt. Any and all damaged freight, including packaging, should be retained until a physical inspection can be completed by the carrier, unless instructed to do otherwise by the carrier. Notify the carrier within 48 hours. If warranted a written claim must also be filed.